Privacy Policy

The short version

Who we are

LapInsight is operated by Focus Racing Pte Ltd, a company registered in Singapore (UEN 202033464K). For the purposes of data protection law, Focus Racing Pte Ltd is the controller of the personal data described here.

You can reach us about anything in this policy at support@lapinsight.com, or by post at 192 Waterloo Street, #07-09, Singapore 187966.

What we collect

Information you give us directly

• Account details: your email address and password. Passwords are never stored in a readable form. We keep only a one-way hash.
• If you turn on two-factor authentication, the secret used to verify your codes. We store this with an extra layer of encryption on top.
• Your content: the videos you upload, plus the notes, markers, lap and session data, and reports you create. This is the heart of the service.
• Anything you send us, for example a support email.

Information we collect as you use the service

• Basic technical and log data needed to run and secure the service, such as your IP address, browser type, and timestamps of requests. We use this to keep accounts secure, prevent abuse, and fix problems.
• Records of certain actions on your data, such as when something is deleted or a share link is revoked. We keep these as an audit trail. See How long we keep things below.

Information from share links

When someone opens a video or report you’ve shared, we process the minimum needed to serve that link, such as the recipient’s email if you used a restricted link that requires them to verify who they are.

Payments

If you subscribe to a paid plan, your payment is handled by a third-party payment processor. We don’t see or store your full card number. We keep a record of your subscription tier and status so we know what your account is entitled to.

Why we use it

We use your information to run your account and the core service, to process and serve your content (playback, sharing, search, and cleaning notes of anything harmful), to keep the service secure and prevent abuse, to handle payments and subscriptions, to respond to support and legal requests, and to send you service messages about your own account.

Where the law frames this in terms of a legal basis: most of it is necessary to perform our contract with you, some rests on our legitimate interest in running a secure and reliable service, and a little (such as keeping billing and tax records) is a legal obligation.

We only use your content to provide the service to you. We do not use it to train AI models, and we do not use it for advertising.

Who we share it with

We don’t sell your personal data, and we don’t share it for anyone else’s marketing.

We do rely on a small number of trusted infrastructure providers to run LapInsight, for things like hosting, video delivery, file storage, our database, payment processing, and sending email. These providers process data on our behalf, under contract, and only to help us deliver the service. They are established companies that hold recognized security certifications.

We may also disclose information if the law requires it, to enforce our Terms, or to protect the rights and safety of our users or the public. If that ever happens, we’ll limit it to what’s actually required.

International transfers

We use established cloud infrastructure, and your data may be processed in countries other than your own. Where data protection law requires it, we rely on appropriate safeguards, such as standard contractual clauses, for those transfers.

How long we keep things

We keep your content for as long as your account is active. You can delete your own videos, notes, and other content at any time, and you can set individual videos to auto-delete after a period you choose.

If you cancel or stop paying, your content isn’t deleted the moment your subscription ends. We retain it for a period so you can pick up where you left off if you come back, and we may pause active share links in the meantime. If you’d like your data removed sooner, just ask us.

We keep a limited audit record of significant actions on your data, for example deletions and link revocations, even after the data itself is gone. This record exists so we can answer questions like “was this really deleted,” including from a regulator, and it doesn’t contain the content itself.

Some records we’re legally required to keep, such as basic billing and tax records, are retained for as long as the law requires, in a stripped-down form.

Your rights and how to use them

Depending on where you live, you have rights over your personal data. These generally include the right to:

• Access the personal data we hold about you, and get a copy of it.
• Correct information that’s wrong. You can edit most of this yourself in the app.
• Delete your account and the personal data we hold about you.
• Object to or restrict certain uses, and to export a copy of your data.

To exercise any of these, email us at support@lapinsight.com. Today, access, export, and account-deletion requests are handled by our team rather than through a self-serve button, so please give us a reasonable window to put your data together or remove it. We’ll respond within the time the law requires and confirm by email when a deletion is done.

If you’re in the EU or UK and you think we’ve handled your data wrongly, you also have the right to complain to your local data protection authority. We’d appreciate the chance to sort it out first.

Security

The short version: encrypted in transit and at rest, strict separation between accounts so your data isn’t reachable by other users, signed and expiring links for shared video, and extra encryption for the most sensitive secrets. We don’t claim to be something we’re not. Because we have to process your content to run the service, we can technically access it, and we protect that rather than pretend it’s impossible.

We’ve put the full, plain-language explanation on a dedicated page rather than repeat it here. Please read Security.

Cookies

We keep cookies simple. We use them for things that make the service work, like keeping you signed in and remembering a device you’ve chosen to trust. We don’t use advertising cookies and we don’t use third-party trackers to follow you around the web. Because the cookies we set are necessary to run the service, there isn’t much to configure, but you can always clear them in your browser.

Children

LapInsight isn’t directed at children, and it’s not intended for anyone under 13. We don’t knowingly collect personal data from children under 13. If you believe a child has given us their information, email us and we’ll delete it.

Changes to this policy

We’ll update this policy as the service grows or the law changes. When we make a meaningful change, we’ll update the date at the top and, where it matters, let you know more directly. Continuing to use LapInsight after a change means you accept the updated policy.

Contact

Questions, requests, or concerns: support@lapinsight.com.

Focus Racing Pte Ltd, 192 Waterloo Street, #07-09, Singapore 187966.